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Liberty Mutual Insurance

Engaged Employer

CustomerService Representative - CustomerService Representative Liberty Mutual Insurance Employee Review

3.0
Jun 25, 2025
Recommend
CEO approval
Business Outlook

Pros

really good training, competitive pay, SOPs, mentoring, job growth, remote

Cons

little breks, sometimes constant phone calls. not the best work life balance

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Liberty Mutual Insurance Response
1y
Thank you for sharing your feedback about your experience at Liberty Mutual. We're glad to hear that you found our training, pay, mentoring, and remote work options valuable. We also appreciate your honesty regarding the challenges with breaks and work-life balance, and will take this into consideration.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Liberty Mutual genuinely lives its people-first values. I have real work-life balance and feel trusted and supported by both leadership and my peers. The culture is inclusive - I can bring my full, authentic self to work every day, and the Employee Resource Groups create true community and belonging. The growth opportunities are endless: between internal mobility, Short-Term Assignments (STAs), mentorship programs, and cross-functional projects, I've been able to build new skills and visibility across the enterprise well beyond my core role. The company invests in your development and genuinely wants to see you succeed.

Cons

With so many opportunities, committees, and ERGs to get involved in, it's easy to take on too much. Being intentional about where you focus your time is key to protecting that great work-life balance. It's a large enterprise, so it can take time to learn how to navigate all the resources and pathways available. More centralized visibility into open STAs and mobility opportunities would make them even easier to pursue.

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