Pros
They gave me a job when I had little experience.
Cons
Low pay. Unless employees were doing terribly, everyone would receive a 50cent an hour raise at the same time every year. Otherwise, if you weren't moving up you weren't getting a raise, even if you had been there for a long time and were great at your job. Poor benefits, specifically time off. You have to submit written requests for time off, 5 paid sick days, 10 vacation days, unpaid time off was not a thing. Unprofessional leadership. Liberty's SFS still has a write up policy behind which management hides when there is conflict. While there might be a place for this kind of policy when dealing with behavioral issues, employees should not have paperwork sent to HR if they make minor errors in their work. Promotions were based solely on call scores and not at all on leadership ability. If you get tired of being treated like crap and want to move to a different department within Liberty, you have to get permission from your boss' boss' boss to apply for these positions. It could be from facilities to running events for the business school and it wouldn't matter. Management actively looks to promote people who will do only what they are told and not ask questions. This has become a major issue across multiple departments. Because these supervisors are unused to conflict, they have a lot of trouble training/correcting/confronting agents. Of the dozens of meetings I had one on one with my direct supervisor, there was only one in which they were able to address an issue in my calls. Once I suggested that it could help the team if the supervisor made our individual meetings shorter so they had time to listen to more calls (and be more familiar with each agents ability) and pull people off the floor for less time. Huge mistake! The supervisor got offended and said that they didn't have enough time to listen to more calls because they were too busy. Everyone in our 12 person team had the same experience in those meetings, 50 minutes of talking about nothing, 10 minutes of talking about work. HR is next to unavailable, especially since they are on a separate campus and only send over a representative once a year. There is a double standard when it comes to compensation and expectation. Employees are expected to make work their priority, but are treated without respect. Maternity leave is short. No paternity leave. You have to pay for your parking pass, it is taken out of your paychecks. Even though they own the parking lots, you still need to pay for the pass. Education benefit is not worth it. You get 18 credit hours a school year (F/S/Summer) and their programs change frequently so you may end up working for your degree for extra years. The majority of the classes online are formatted so that the "professor" has as little work to do as possible. It would be worth it to find another job, save up the money, and then take off 2 years to attend a program in person. Company culture? Treat people like high school students at a private christian school. Strictly enforce the parts of a conservative working environment that have little correlation to productivity and focus on making the school more money, even if it screws over the employees and the students. While we were there, Liberty cut back institutional scholarships for their students and increased tuition. Meanwhile they were building a brand new olympic training facility. While it might be nice for students to have that, the majority of the parents I spoke to on the phone would have preferred a decrease in tuition over a new unnecessary facility. My advice to a potential employee? Don't get sucked in. People who work here call it a black hole, is that really what you want?