Could Be An Amazing Employer....But Isn't - Contact Center Agent Liberty University Employee Review

2.0
Jan 7, 2019
Recommend
CEO approval
Business Outlook

Pros

• Education benefits are decent. • 5% match on retirement contributions is above average (must remain for 5 years to be fully vested though which doesn't happen for most employees). • One of the few places in life you feel confident you won't be harassed for expressing conservative views.

Cons

• Pay is very low (one unexpected bill makes things difficult for me during a month and I'm quite frugal with my money). Should probably be about 20% higher. • Management micromanages you. • The raises are pathetic (I was given a flat 1K raise instead of a calculated percentage based on my above average performance on my yearly review). • You have to pay for a parking pass (some $100 odd dollars depending on where you work) which is absolutely ridiculous. Even after that you don't get employee specific parking. • Turnover is on par with a minimum wage job, and you end up having to pull more weight than the newer, lesser experienced employees around you. • Many employees likely feel complacent when receiving a lower wage due to the fact that it is a Christian University which is not acceptable on any level.

Explore other reviews about Liberty University

5.0
Mar 28, 2026
Recommend
CEO approval
Business Outlook

Pros

- Very friendly environment - growth opportunities

Cons

- transparency - beginning wages

5.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The most supportive management group I have ever been a part of. The people who work there are amazing. You are encouraged to support your customers with prayer. Time off is incredible from the start. A lot of control where time is concerned

Cons

Liberty University does not allow overtime.

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