Great Team, Everything Else Too Scattered - Front Desk Coordinator LifeStance Health Employee Review

- policies and procedures change so often that not even the managers know what’s right or wrong (like, policies change literally weekly) - my specific managers can come across as condescending when putting new procedures into place, saying things like “you WILL do xyz. You WILL NOT do xyz.” It just rubs me the wrong way. - billing is so so so behind/unresponsive to clients, and unfortunately, clients take their frustration out on front desk coordinators - front desk coordinators are treated like a call center. No matter which office you work in, you take whatever call is coming in next from your whole state. It can be frustrating to schedule appointments for doctors/therapists you don’t know, whose offices are 5 hours away, because that office might have different procedures.