-Shady and borderline unethical billing practices that I was made to enforce (e.g., making clients put in a credit card in order to make appointments, then auto-charging clients for >$100 before insurance paid). -Was hired on as a receptionist, but the job turned into a call center position by the time I left. -Lower mgmt is kind and understanding, but upper management is horrific. Blamed issues on us instead of actually fixing them. -Since issues in other departments were never fixed, time spent on phones meant time being screamed at for the mistakes of other individuals in the company. -Constantly changing policies and guidelines. Our expected duties and responses to client issues were altered by management on a literal weekly basis.
