Bait and Switch - Front Office Coordinator LifeStance Health Employee Review

1.0
Apr 17, 2023
Recommend
CEO approval
Business Outlook

Pros

If you are "woke" and would like to be worked like a horse and lied to, this is the place for you.

Cons

This company bought out our 5 star Counseling facility that had a lovely retention rate, level 5 leadership, and healthy communication between all departments. This company swooped in like a hawk and ate the white dove of Tulsa alive. Formerly Crossroads Counseling with a "people first" motto, now LifeStance with a "money first" agenda. Lack of morals, money hungry due to Wall Street investors, very corporate, level 1 leadership ("My title is manager so you have to wipe my butt"), management is virtual (resulting in being impersonal and unsympathetic), manipulative (was told to lie to clients to "gain their trust"), basically became a call center with 100+ patients in the queue at a time, half of the patients in the queue are from a different city resulting in a long and confusing phone call where you waste time virtually chatting with the staff from the pts city to figure out how to properly schedule the pt (would be more efficient if they had one phone number per city where staff has firsthand expertise with the pts provider and schedule), management is stuck between rock and hard place because the feedback they receive from clients and employees goes into money hungry deaf ears (they belong to Wall Street investors, remember), benefits are off-the-wall expensive. Last comment which is only relevant for those of you who are anti-woke culture; our previous facility consisted of mostly Christ-seeking clients who thrived in the "safe space" where they could openly seek God and heal their psyche at the same time. LifeStance was well aware of the new population of clients beliefs and values and on the day they announced "launch," publicly requesting Crossroads clients follow LifeStance on social media, Lifestance seemingly mocked our clients by sharing LGBTQ+ affirming posts. Several of our dedicated clients were off put and uncomfortable, as this was their initial introduction to the new company that was taking over their mental healthcare. Thankfully, patients remained with their original therapists and could continue faith-based counseling per their preference. But LifeStance as a company never proved to truly care for client mental health, or the mental health of employees. As for me, my peace is more valuable than any amount of money they could have offered me to stay.

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LifeStance Health Response
3y
Thank you for taking the time to leave a review. We are sorry to hear about your experience while working with LifeStance. We want to continue to foster a workplace that is an inviting environment for all and welcome feedback about how to do that. If you are open to discussing further, please reach out directly to globalrecruiting@lifestance.com.

Explore other reviews about LifeStance Health

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

A close team that is supportive and collaborative Great work life balance Flexible schedule

Cons

No paid holidays for fee for service type work

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LifeStance Health Response
3w
Thank you for taking the time to leave this review, and for being a part of the LifeStance Health journey! It's an exciting time for our team. We’re thankful for all your hard work to make lives better, together.
3.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Incredible place to work to build experience, receive supervision while supporting a diverse client population. Extremely flexible hours, opportunity to either work from home or in office with administrative staff. Truly caring, intentional, experienced regional leaders that are open to feedback and value their employees.

Cons

Working in mental health in a publicly held corporation has its conflicts of interest. No paid vacation time for FT employees which is counterintuitive to the work we do as trauma informed providers. No paid training. Profitability and bottom-line results for shareholders should not be reason to think of long term needs and burnout potential of providers.

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LifeStance Health Response
1w
Thank you for sharing your experience at LifeStance Health. We appreciate you taking the time to share your feedback and are actively working to implement these suggestions. We invite you to share more details of your experience to help us do better in the future—please reach out to globalrecruiting@lifestance.com. Thank you.
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