Bad Pay time off and work advancements - Customer Service Representative (CSR) LifeStance Health Employee Review

1.0
Apr 7, 2024
Recommend
CEO approval
Business Outlook

Pros

Opportunity to work from home

Cons

This company needs to make a lot of changes to improve employee satisfaction. They have a high turnover rate because employees keep quitting. Management does not listen to employee feedback, and instead of addressing the issues mentioned in surveys, they try to work around them. Most companies of this size offer their employees 40 hours of paid time off (PTO) in addition to the time they accrue throughout the year. However, Lifestance only provides accrued time, which means employees can only take a day off when they have accrued enough time. This means that if you are sick and have not accrued enough time, you won't be able to take the day off. Additionally, it takes almost two months to accrue one day off. Furthermore, when you have accrued enough time to take some days off, you need to request those days off, and they are not guaranteed to be approved even if you request them months in advance. This makes it hard for employees to use the time off they have accrued and does not help with work-life balance. This situation leads to most employees getting burned out quickly and ultimately results in them quitting due to a lack of work-life balance

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LifeStance Health Response
2y
Thank you for sharing your experience at LifeStance Health. We appreciate you taking the time to share your feedback and are actively working to implement these suggestions. We’re thankful for all your hard work to make lives better, together.

Explore other reviews about LifeStance Health

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

A close team that is supportive and collaborative Great work life balance Flexible schedule

Cons

No paid holidays for fee for service type work

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LifeStance Health Response
3w
Thank you for taking the time to leave this review, and for being a part of the LifeStance Health journey! It's an exciting time for our team. We’re thankful for all your hard work to make lives better, together.
3.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Incredible place to work to build experience, receive supervision while supporting a diverse client population. Extremely flexible hours, opportunity to either work from home or in office with administrative staff. Truly caring, intentional, experienced regional leaders that are open to feedback and value their employees.

Cons

Working in mental health in a publicly held corporation has its conflicts of interest. No paid vacation time for FT employees which is counterintuitive to the work we do as trauma informed providers. No paid training. Profitability and bottom-line results for shareholders should not be reason to think of long term needs and burnout potential of providers.

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LifeStance Health Response
1w
Thank you for sharing your experience at LifeStance Health. We appreciate you taking the time to share your feedback and are actively working to implement these suggestions. We invite you to share more details of your experience to help us do better in the future—please reach out to globalrecruiting@lifestance.com. Thank you.
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