Never Ending Mistakes/Patient Complaints - Billing solutions coordinator LifeStance Health Employee Review

1.0
Nov 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Equipment provided, remote work, available leaders, thorough training.

Cons

Patients scream at you all day because the company balance bills and makes massive errors. You have no control to help fix problems, you can only send messages to other teams but the other teams don’t care about our department (and they don’t talk to the patients) so the problems are never fixed and it’s a never ending cycle. Stressful is an understatement.

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LifeStance Health Response
1y
Thank you for taking the time to leave a review. We are sorry to hear about your experience while working with LifeStance. We want to continue to foster a workplace that is an inviting environment for all and welcome feedback about how to do that. If you are open to discussing further, please reach out directly to globalrecruiting@lifestance.com. Thank you.

Explore other reviews about LifeStance Health

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive compensation, solid benefits, and great work environment.

Cons

I have no cons to mention.

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LifeStance Health Response
1mo
Thank you for taking the time to leave this review, and for being a part of the LifeStance Health journey! It's an exciting time for our team. We’re thankful for all your hard work to make lives better, together.
3.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Incredible place to work to build experience, receive supervision while supporting a diverse client population. Extremely flexible hours, opportunity to either work from home or in office with administrative staff. Truly caring, intentional, experienced regional leaders that are open to feedback and value their employees.

Cons

Working in mental health in a publicly held corporation has its conflicts of interest. No paid vacation time for FT employees which is counterintuitive to the work we do as trauma informed providers. No paid training. Profitability and bottom-line results for shareholders should not be reason to think of long term needs and burnout potential of providers.

1
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LifeStance Health Response
2w
Thank you for sharing your experience at LifeStance Health. We appreciate you taking the time to share your feedback and are actively working to implement these suggestions. We invite you to share more details of your experience to help us do better in the future—please reach out to globalrecruiting@lifestance.com. Thank you.
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