Great job, Poor management - Anonymous employee Lifetouch Employee Review

1.0
Jul 17, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Honestly, the clients/yearbook advisers were amazing to work with. I love the design and creation of the yearbooks. Many of the advisers are still worderful friends.

Cons

Management is old school and can not see that people respond to different ways of communication now. Sometimes a phone call or facetime is better than driving hours to see the adviser. Plans also can change when you are on the road and you have to adapt to news plans. Management expected you to work your plan and if if was not exactly what you planned then you were questioned and integrated on why you changed your plan. The manager never had to make a plan or even put in the school notes when he visited them. There were many times I had no idea where my manager was. We had the once in a lifetime event this past year with the Eclipse, and all of the employees were there except him. After the event I found out he was out on the lake with friends and he never once said we could take that time off and enjoy this once in a lifetime event with our friends or family. He always put himself first before the employees. I really enjoyed my job but when it came down to the end and I wanted to promote and move to a different location, I was accussed of lying and was fired without any reason. I have always been honest and all of my advisers still speak very highly of me. I would not be surprised if many of them will find a different company to partner with. I was here almost three years and never had a raise and I put my heart and soul into this position.

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5.0
Jan 30, 2026
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Pros

Quality of life. Schedule Flexibility

Cons

Lots of travel and requires lots of micro managing

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Lifetouch Response
4mo
Thank you for sharing your experience with us. We are happy to hear that the schedule flexibility and quality of life were positives during your time at Lifetouch. We also appreciate your feedback on travel demands and the feeling of micromanagement. Insights like these help us continue improving how we support our teams. We wish you all the best in your next chapter!
1.0
Jun 25, 2026
Recommend
CEO approval
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Pros

Great Sales Team. Remote based position.

Cons

-Losing out to competitors has become acceptable or business as usual. -Management has become out of touch with what is going on in the field. -Outdated Photography equipment. -There is constant turnover with photographers. Difficult to keep good people when they are not paid well & have no structure. -Company is very reactionary. Making cuts seems to always be their answer to solve low profits.

avatar
Lifetouch Response
1w
We appreciate you taking the time to share your experience and feedback. We're glad to hear you enjoyed working with the sales team and valued the flexibility of a remote-based role. We also appreciate your candid comments regarding leadership communication, operational challenges, equipment, employee retention, and the recent workforce reduction. We understand that organizational changes can have a significant impact on employees, and we recognize the importance of handling these situations with professionalism, transparency, and compassion. Feedback like yours is valuable as we continue evaluating how we support our teams, invest in our people, and adapt to the evolving needs of our customers and employees. We are committed to fostering an environment where employees feel informed, respected, and heard. Thank you for your contributions during your time with Lifetouch. We wish you the very best in your future endeavors.
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