Not the same company since Shutterfly & Apollo purchased - Anonymous employee Lifetouch Employee Review

1.0
Apr 17, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Before Shutterfly and Apollo got involved it was an amazing organization that cared for their people and customers. They put a lot of investment into developing people and recognizing them. You were a valuable addition to the team and felt that. It was an amazing family culture where everyone cared for each other. After Shutterfly and Apollo, the only pro I can say is the purpose and industry, which can be found at any other company.

Cons

After Shutterfly and Apollo came into the mix all the pros above changed, you are a number who is under appreciated. Hillary is a joke, so is most of the executive leadership team. They don’t care about the people, they only care about the bottom line. Obviously this is important, but their style and approach is very offensive to those in the field. After the recent massive layoffs of over 800 people, to then find out it was done to position the company to be sold again and done in a manor that kept low performers and got rid of the best, I cannot recommend this company at this time. If the executive leadership team, especially Hillary, leave the organization I would approach this company with caution.

Explore other reviews about Lifetouch

5.0
Jan 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Quality of life. Schedule Flexibility

Cons

Lots of travel and requires lots of micro managing

avatar
Lifetouch Response
3mo
Thank you for sharing your experience with us. We are happy to hear that the schedule flexibility and quality of life were positives during your time at Lifetouch. We also appreciate your feedback on travel demands and the feeling of micromanagement. Insights like these help us continue improving how we support our teams. We wish you all the best in your next chapter!
1.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Sales Team. Remote based position.

Cons

-Losing out to competitors has become acceptable or business as usual. -Management has become out of touch with what is going on in the field. -Outdated Photography equipment. -There is constant turnover with photographers. Difficult to keep good people when they are not paid well & have no structure. -Company is very reactionary. Making cuts seems to always be their answer to solve low profits.

avatar
Lifetouch Response
3d
We appreciate you taking the time to share your experience and feedback. We're glad to hear you enjoyed working with the sales team and valued the flexibility of a remote-based role. We also appreciate your candid comments regarding leadership communication, operational challenges, equipment, employee retention, and the recent workforce reduction. We understand that organizational changes can have a significant impact on employees, and we recognize the importance of handling these situations with professionalism, transparency, and compassion. Feedback like yours is valuable as we continue evaluating how we support our teams, invest in our people, and adapt to the evolving needs of our customers and employees. We are committed to fostering an environment where employees feel informed, respected, and heard. Thank you for your contributions during your time with Lifetouch. We wish you the very best in your future endeavors.
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