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      Lifetouch

      Part of Shutterfly

      Engaged Employer

      Lifetouch reviews

      Good experience with some downsides - Customer Care Representative Lifetouch Employee Review

      2.0
      Feb 2, 2016
      Customer care representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Met some amazing people in my dept. and learned a lot of admin skills/tasks quickly and by experience. Everyone was very nice and helpful probably because it was a smaller studio

      Cons

      Rivalry between departments is awful and gets personal, and management doesn't usually take any real action to change it. Communication between territories, labs and HQ isn't consistent and needed to be closely watched to make sure requests were followed or issues resolved - otherwise they seemed to fall by the wayside.

      Explore other reviews about Lifetouch

      5.0
      Jul 16, 2025
      School photographer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy and quick, great atmosphere

      Cons

      Early mornings, waking up and driving by 5am

      2.0
      Jul 15, 2026
      Area manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong since of community at local level, and support from Directors and regional managers however all that support is no longer employed.

      Cons

      Revolving CEO lead to new strategic focus every 3 years. Round after round of layoffs, mergers, restructures. I went through no less than 6 during my 5 years as a senior manager. Lost local control, and ability to build relationships with accounts. Closed offices based on lease agreements rather than area performance. I would be very careful to ask questions about culture, and tenure of staff, ask how many offices were closed or restructures have happened since Shutterfly, and then Apollo Global Capital. Apollo Global Management usually holds onto assets for 3-5 years, we are past that mark so I would be expecting that they will be breaking up Shutterfly in the near future if it is no longer profitable.

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