Great to good to falling below average - Customer Success Manager LiveRamp Employee Review

2.0
Sep 14, 2021
Recommend
CEO approval
Business Outlook

Pros

- LiveRamp provides great learning opportunities in the ad tech/mar tech industry. - Good pay, good benefits, 401k match. Very cool office space. - LiveRamp has a strong hold on the market and if certain milestones are hit will remain the industry leader for years to come.

Cons

- Too much internal growth too quickly without the proper internal people structure in place to sustain it. - Management does not listen to their employees hence such a large attrition problem within the Success Org. (Attrition issues all around in the company). - There is no straight line to promotions or raises. The promotional structure that was laid out is extremely subjective. There are different standards for different employees. - Tons of internal road blocks preventing many tasks from getting accomplished in any type of timely manner. There is a big lack of ownership of responsibilities from org to org. You can spend weeks (even with management help) trying to find someone to answer a question. This can make the job extremely frustrating and makes for a challenging time when trying to manage client relationships. - Internal workflows are constantly changing and communication of those changes is insufficient. - Several duplicative processes which make the job much more tedious and arduous than it has to be. - Lack of transparency with internal org changes. - Specific to the CS org, changing the entire variable comp plan 2 weeks before the end of Q is a bit unethical, especially when the change has the entire team getting a fraction of what they were on target to receive.

Explore other reviews about LiveRamp

5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people and work life balance

Cons

Deals are hard to come by

4.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Good culture, decent benefits, flexible schedule

Cons

Hard to get paid at pace with the industry

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