Pros
Some of the co-workers were decent to be around
Cons
When I started working for Logicalis, I was explicitly told that we would be supporting one company and fully integrate with their systems. However, within a few months, they added 2 more companies to support fully (this means learning new protocols and proprietary software for each company). By the end of my employment with them, they were about to add a 4th company to the roster The worst, however, was management's obsession with the appearance of working. I was fairly consistently in the top 5 reps (out of about 30 people) at the time, yet I could barely turn to talk to a coworker without management asking what I was up to. The last straw for me was when they required phones to be put away during your shift and started SCHEDULING bathroom breaks. That is simply disrespectful, especially for those who are doing a good job. Being Bilingual made my (and my bilingual coworkers') life more difficult as well. I had an extra call queue to handle as well as taking any spanish ticket that came in. Also, because they hired many unqualified (and frankly immature) reps, that meant that callouts were literally a DAILY issue. I got the "..can you come in to cover for *** who called in sick?" call at least twice a week. Tickets are not dispatched, but rather everyone is expected to grab tickets AND calls as they come in. This makes it to where a few top dogs end up carrying the load of picking up tickets to avoid the whole team getting yelled at. Management is the typical stick-up-the-ass type repeating corporate policies as if biblical truths. There are no real incentives to be a good employee here other than personal ethics. All in all the micromanagement, co-workers not pulling their weight, and being treated like a prisoner who can't get up to pee made this job too much for me. The job itself was really not that bad.