Pros
1) Huge market opportunity that extends far beyond search + AI and touches many adjacent, lucrative markets. If we nail this thing, we can build an amazing business. 2) Genuinely good people. Yes there are some exceptions, but this place has a lot of heart and most of the employees are smart, helpful and just downright good folks. 3) I've seen some of the recent negative reviews, but it just hasn't been my experience at the company. Nobody likes getting made redundant (especially in times like these), so I can understand the raw nerves, but you should take the reviews with a grain of salt.
Cons
The Cons are typical of any burgeoning enterprise software startup - tough to get everyone rowing in the same direction, a large workload, general frustrations at trying to move a business in a new direction. I do think Lucidworks needs to get more disciplined. The market opportunity won't last forever and the company needs to execute this pivot.