Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Lumen

      Engaged Employer

      Lumen reviews

      Decent and Stressful - Customer Service Representative (CSR) Lumen Employee Review

      3.0
      Nov 24, 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      - training at the beginning - managers did seem to care

      Cons

      - barely any time to breathe after calls - more workloads from other departments dropping

      avatar
      Lumen Response
      6mo
      Thank you for sharing your thoughts. We appreciate your feedback. We know how important balance is, so we're sorry to hear that you felt overloaded. We believe in a balanced work life, where our employees can take time for themselves and their loved ones to recharge. Great to hear that you found value in your training and leadership community. Thank you for all the time you spent at Lumen.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      2d
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      4.0
      Jun 24, 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

      avatar
      Lumen Response
      2d
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
      See reviews by: Helpful|Rating|Date|All
      Related searches: Lumen jobs | Lumen salaries | Lumen benefits | Lumen interviews | Lumen conversations
      Lumen reviewsLumen Customer Service Representative (CSR) reviewsLumen review