Multifaceted company focused more company performance that employees - IT Operations Technician II Lumen Employee Review

4.0
Dec 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Multiple departments within each division Opportunity to continue job related education and skills Opportunity to move around within the company

Cons

Payouts to the company take precedence over employee well-being and support Focused on numbers, reporting, and KPIs more than team support and solidarity

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Lumen Response
6mo
Thank you for leaving a thoughtful review about your time at Lumen. We appreciate your feedback. We believe in helping everyone to reach their full potential. We're glad to hear that you have found numerous opportunities for growth with us. We're sorry to read that you have not felt support and solidarity. It's our priority to ensure that teamwork means showing up for each other every day, supporting a no-hero culture, and committing to the team's collective success. Thank you again for your feedback, we wish you all the best with the next step in your career.

Explore other reviews about Lumen

5.0
Feb 2, 2026
Recommend
CEO approval
Business Outlook

Pros

- lots of growth opportunities - great management

Cons

- slow paced days but then really busy busy days

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Lumen Response
4mo
Thank you for sharing your experience with us. Because of feedback like yours, we get better every day. We recognize that workload balance can be challenging. We're dedicating resources to showing up for each other every day, supporting a no-hero culture, and committing to the team's collective success. We're glad to hear that you value our growth opportunities and management. Thank you for the work you do with us, we're happy to have you on the team!
1.0
Jun 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home is only pro

Cons

So many issues. No raises. Layoffs everywhere. When those happen you have to do extra work (no additional pay) Toxic culture Leaders are DINOSAURS who should be cut. C suite delusional on growth expectations Run away from this place and don’t ruin your career.

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