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      Lumen

      Engaged Employer

      Lumen reviews

      Toxic culture, high turnover - Account Manager Lumen Employee Review

      1.0
      Feb 26, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work available for employees

      Cons

      Toxic micro-managers actively look for any reason to harass. Could be as small as pulling up an email/call and dissecting it word for word. Broken internal processes lead to low customer obsession, poor or no follow through, and incredible lead times on quoting, billing, installation, etc. Leadership just repeats accountability but have yet to see any. Motivation tactics are essentially telling you if your not at quota you will be fired on a weekly basis.

      avatar
      Lumen Response
      3mo
      Thank you for sharing your story with us. We appreciate your feedback to help us improve. We're disappointed to hear about your experience. We recognize your challenges with management. We're committed to helping our leaders grow so that we can all succeed together. This will help us more clearly take any necessary action. We're glad you're enjoying our agile working model. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for being part of the Lumen team.

      Explore other reviews about Lumen

      5.0
      Nov 23, 2025
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

      Cons

      Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

      2
      avatar
      Lumen Response
      6mo
      Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
      2.0
      May 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

      Cons

      No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

      avatar
      Lumen Response
      3w
      Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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