It was an interesting experience - Anonymous employee Lumen Employee Review

3.0
Aug 4, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I was working in a tech support capacity so the job was pretty easy. I supported their ProDSL product so it was fun to work with small and medium sized businesses. Though they have long since discontinued the product. The people I worked with were great as well.

Cons

Many management decisions seemed to lack common sense. Qwest was constantly changing workflow policies which meant constantly learning new policies.

Explore other reviews about Lumen

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Culture very good people

Cons

Tech stack is a little shaky

avatar
Lumen Response
1mo
Thank you for your insight into working at Lumen. We value your input. We recognize how tack stacks can be shaky. We're committed to helping our leaders grow so that we can all succeed together. We're glad you enjoy our culture and people. Thank you again for your feedback. We're happy to have you on the team!
4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
3d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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