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      Lumen

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      Lumen reviews

      Monroe has no idea how to run a large company - Sales Consultant Lumen Employee Review

      2.0
      Jun 6, 2012
      Sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay Good benefits Good co workers

      Cons

      no training except web based which is worthless centurylink leadership is clueless about fiber technology they only want to sell dsl and pots line. company is broke, out of money, cannot compete with the other providers. total lack of trust between leadership and employees. Leadership will not listen to anyone about improving the business. Come 2013 all pay will be cut for former Qwest employees to match the CL employees.

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      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      2.0
      Jul 1, 2026
      Financial analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, good health insurance

      Cons

      Lots of RIFs, poor technical leadership in the highest levels, lots of wasted money and resources on third party vendors and contractors to just abandon those projects or vendors in short order. Poorly thought out data management decisions. Company is trying their hardest to look like a modern tech company with modern values, but most of it is virtue signaling.

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