Worst Place - Enterprise Account Executive Lumen Employee Review

1.0
Nov 9, 2017
Recommend
CEO approval
Business Outlook

Pros

Downtown location. Nice co-workers.

Cons

Rules of engagement was a joke. ROE allowed other sales people to steal your signed inked deals which impacted my sales quota. Very shaddy. For instance I sold a deal worth 3 months quota. A sales rep in another department claimed he already had account. I worked exclusively with client for two months. The client President of the company signed the deal. The day after it was signed the sales rep and gis manager went after the sale. They were awarded the sale. The client was furious because he had no idea who this sales rep was and caused discord during major fiber installation. Client wanted me back on the account and told management he did not know the street sales rep. Management ignored clients concerns. Absolute mess steer clear.

Explore other reviews about Lumen

5.0
Jun 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Overall great culture and team

Cons

Fully remote, not too much interaction with coworkers

avatar
Lumen Response
1w
Thank you for your feedback. We value your input. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We're glad you value our culture and your team. Thank you for all the time you spent at Lumen. We wish you all the best with the next step in your career.
1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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