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      Started with Qwest & transitioned with the CenturyLink merger - Anonymous employee Lumen Employee Review

      1.0
      Aug 31, 2012
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very little pros to working for CenturyLink

      Cons

      The company is in over their head! Upper management has very little faith in managers or supervisors - they macro manage all employees rather than trusting them to lead their teams. Very cheap, pay is way lower than it was with Qwest. The company favors their Legacy CenturyLink employees. The future doesn't look bright for Legacy Qwest employees. Upper management doesn't follow company principles.

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      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      2.0
      Jul 1, 2026
      Financial analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, good health insurance

      Cons

      Lots of RIFs, poor technical leadership in the highest levels, lots of wasted money and resources on third party vendors and contractors to just abandon those projects or vendors in short order. Poorly thought out data management decisions. Company is trying their hardest to look like a modern tech company with modern values, but most of it is virtue signaling.

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