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      Lumen

      Engaged Employer

      Lumen reviews

      Team Environment - Anonymous employee Lumen Employee Review

      4.0
      Oct 10, 2012
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The group I worked in was very supportive of each other as we developed new products, processes, systems or procedures. Management was engaging and truly interested in feedback, suggestions or ideas from employees. You could ask questions or give answers all with the ultimate goal of what was best for our customers and company.

      Cons

      Union positions are driven by senority only. The most qualified employees were not necessarily the ones promoted or spared from a lay off which weakens the company as a whole.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      3d
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      4.0
      Jun 24, 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

      avatar
      Lumen Response
      3d
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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