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      Lumen

      Engaged Employer

      Lumen reviews

      I was moved out of the business due to work force reduction policy. - Supervisor Lumen Employee Review

      3.0
      Oct 16, 2012
      Supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent "local" business models Business committed to exceptional key values Making a strong effort to use promised based management company wide Very good products and services, competitive in the market that I worked in Committed to superior customer experiences

      Cons

      My center leadership was not as committted to company values as I think they should have been Many managers of the business give lip service to the company values as demonstrated by their actions or lack of actions may be a better term Management could not or would not give me a reason why I was selected to leave the business In my case, there was no transition, I was informed of the decision, signed documentation and walked out the door

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      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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