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      Lumen

      Engaged Employer

      Lumen reviews

      To strict on everything - Customer Service and Sales Lumen Employee Review

      1.0
      Nov 6, 2012
      Customer service and sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, Monday through Friday shifts,

      Cons

      Union environment, No matter how good numbers are they always find things to get you in trouble for. All rules are black and white, It doesn't matter any circumstances there are no exceptions. They take away ways to make sales and still raise numbers. Will have contests for rewards then take them back after you have won it because they are too busy to let you off phones. When hired you are told it is a sales job but you are 90% customer service with sales every now and then

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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