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      Lumen

      Engaged Employer

      Lumen reviews

      Overall a good experience if you want to learn how to sell product, just strive to remain ethical. - Sales and Care Associate (Call Center) Inbound Lumen Employee Review

      3.0
      Nov 10, 2012
      Sales and care associate (call center) inbound
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay rate is fairly good and if you are able to exceed the set expectations and sell a lot, the monthly commission is a great motivator. The core values that are taught and posted all over are well written and provide integrity for the company.

      Cons

      Management pressures you to sell, and sets unrealistic quotas that seem to favor only the company. Stress levels are high because the threat of losing your job is constantly a risk if you are not pushing the product. Sometimes the calls you receive are bad, and seemingly impossible to market anything when the majority of callers are complaining about the bills.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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