Constant change with conflicting direction - Manager Lumen Employee Review

3.0
Dec 10, 2012
Recommend
CEO approval
Business Outlook

Pros

Laid back management that trusts their employees to be professional. Business casual dress code. Convenient office location. Have some creative management and directional freedom as long as you keep the end game in mind. Great communication with corporate business and staff changes. Encouraging words and recognition for a job well done. Pay is above average for what my organization does. My VP fights for the organization but I cannot say that for the rest of the company.

Cons

Corporate management does not take the time to really understand how all of their organizations work and what they need to succeed. Network infrastructure is not stable and there are inconsistencies depending on who you talk to. Poor communication with IT infrastructure roll outs and pushes. Ensuring the right people are recognized for a good job. Too many managers that don't follow their leadership and cause friction between groups that stops the progress.

Explore other reviews about Lumen

5.0
Jun 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Overall great culture and team

Cons

Fully remote, not too much interaction with coworkers

avatar
Lumen Response
1w
Thank you for your feedback. We value your input. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We're glad you value our culture and your team. Thank you for all the time you spent at Lumen. We wish you all the best with the next step in your career.
1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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