Outside sales - Anonymous employee Lumen Employee Review

2.0
Jan 15, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Solid stock and financials. Managers are good people but have little to no power to get anything done.

Cons

Cheap! Cheap! Cheap! Support teams are Poorly staffed with too few and not skilled enough resources. Too much corporate decision making about sales operations - especially compensation - which results in a highly complex and ineffective plan..

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
2w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
Jul 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The managers are very supportive when it comes to career development and mobility at Lumen.

Cons

Lumen has gone through several organizational restructures, which created uncertainty and placed additional responsibilities on frontline employees. While change is sometimes necessary, better planning and communication could help reduce the burden on customer-facing teams and improve the overall employee experience.

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