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      Lumen

      Engaged Employer

      Lumen reviews

      Overall, pretty good company. - Anonymous employee Lumen Employee Review

      4.0
      Mar 14, 2013
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Joined company when Qwest Communications. Typical fortune 500 environment, internal restructuring every few years. Opportunities to advance if you keep your ears open and are willing to move. I worked for the enterprise business unit (based in Denver). If you wanted upward mobility, in many cases you would have to move there (not always, but depended on your position). 3rd largest telco, good product sets, upgrading internal support systems for sales professionals. Using Salesforce and Miller Heiman sales training. Competent product management and support. Not a bad place to work.

      Cons

      Left company after the acquisition (Centurylink acquired Qwest). Centurylink CEO came up through the ranks as accountant, CFO, then CEO. Very numbers driven. Research revealed same MO when acquiring other companies; SOP for first year, then downsize workforce and rebalance salaries, reorg. Not saying that's not a good approach for overall business, but employees need to beware and be positioned well.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      2w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

      avatar
      Lumen Response
      2d
      Thank you for sharing your feedback with us. We value your input. We're disappointed to hear about your experience at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further. We're glad you value our medical benefits and AI integration. Thank you again for your feedback. We appreciate your hard work!
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