A sinking ship! - Business Intelligence Analyst Lumen Employee Review

1.0
Aug 20, 2019
Recommend
CEO approval
Business Outlook

Pros

Like most jobs, there are wonderful people and you can build plenty of close connections. Work/life balance is decent for many, but not as you move up.

Cons

Outdated business model that will ultimately lead this company to fail if they don’t figure out how to exist in this century. This company is struggling hard and it is so evident in the atmosphere. Penny pinching all around. Leadership cannot agree to the same strategy and has unrealistic expectations around what is possible. Focused on too many shiny objects and not on clear goals. Totally scattered and a lot of micromanagement. Toxic and competitive environment, rather than a collaborative and fun culture. So many double standards when it comes to practicing what they preach. Bonus cuts and NO raises ever. I’ve worked for many companies and this was by far the worst experience I’ve ever had. Some departments may be better than others.

Explore other reviews about Lumen

5.0
Nov 23, 2025
Recommend
CEO approval
Business Outlook

Pros

The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

Cons

Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

2
avatar
Lumen Response
6mo
Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

avatar
Lumen Response
3w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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