This company has really gone down hill - Senior Operations Manager Lumen Employee Review

2.0
Nov 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Pay is competitive for now but they took away regular raises, and bonus percents are all over the map.

Cons

This company used to be a great place to work, while it was Qwest, and then it got better with the merger with Centurylink. But since the Level 3 merger the company has gone in a very negative direction. The culture is cutthroat, leaders are condescending and autocratic, executives are evil gods that drive a tremendous amount of inefficiency and much wasted time throughout the company. They do this in the name of "data driven" but really all the analytics are political story telling to protect the VP and Director level. The culture that came from Level 3 and has swallowed up CTL is disturbingly negative.

Explore other reviews about Lumen

5.0
Oct 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Excellent work life balance and family friendly

Cons

Not enough growth in the field tech position

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Lumen Response
8mo
Thank you for taking the time to write a review. We're determined to get better every day, so we value your feedback about balance and growth. Lumen's investment in our people is essential to our success, we're so glad to have your feedback on your experience. Thank you again, we're happy to have you on the team.
4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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Lumen Response
5d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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