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      Lumen

      Engaged Employer

      Lumen reviews

      Steady downhill for employees - IT Support Lumen Employee Review

      2.0
      Apr 13, 2020
      It support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work-from-home flexibility; dedicated and thoughtful co-workers

      Cons

      Employees are viewed as a liability; compensation diminishes each year; unrealistic after-hours work and on-call expectations; silly culture change gimmicks

      avatar
      Lumen Response
      6y
      At CenturyLink, we view our employees as our most important asset and the differentiator that sets us apart from our competition. As part of our integration with Level 3 we took actions to harmonize the compensation philosophies between the two companies, centered around a “Pay for Performance” philosophy while remaining competitive in the marketplace. Thank you for taking the time to write a review.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1d
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      4.0
      Jun 24, 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

      avatar
      Lumen Response
      1d
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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