It's sales, NOT service. - Customer Service and Sales Representative Lumen Employee Review

You have to be able to set aside your ethics to meet sales goals. Century Link routes most calls through sales to make sure every caller is offered something. They call it Customer Service, but really, you're in the Sales department. The managers know sales and that's it. They expect you to handle complex billing and service issues by feeding the customer some BS and upgrading them. There is no quality control. You are not required to disclose important information such as contract terms, taxes and fees as long as the customer doesn't ask.