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      Lumen

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      Global Account Manager - Global Account Manager Lumen Employee Review

      1.0
      Jan 22, 2015
      Global account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Huge portfolio and it's a job that's about it and I'm not just writing a bitter review. This place will take the wind out of your sails. I promise.

      Cons

      Horrible mid level mgmt whom doesn't have a clue. Lack of system integration/back office paralyses. Just changed my title and lowered my salary without reason. And zero executive sponsorship if you bring a large deal to the table. Honestly avoid company unless you are desperate for a job. Total crusty old school telecom boring culture.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      6d
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      2.0
      Jul 1, 2026
      Financial analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, good health insurance

      Cons

      Lots of RIFs, poor technical leadership in the highest levels, lots of wasted money and resources on third party vendors and contractors to just abandon those projects or vendors in short order. Poorly thought out data management decisions. Company is trying their hardest to look like a modern tech company with modern values, but most of it is virtue signaling.

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