Culture on a Decline - Account Manager Lumen Employee Review

3.0
Feb 18, 2022
Recommend
CEO approval
Business Outlook

Pros

PTO, I enjoy working team (SE, CSM etc.)

Cons

- No promotions or raises unless you hit 100% of your quota even if you are doing your absolute best and you’ve been at the company for several years - May have to work late hours to get a deal closed - Management gets into nitty gritty about little deals and keeps complaining that no money is being brought in when overall it could be a slow month or even if you exceeded your quota the month before, it’s the same attitude - Management says to get them involved more, but then when I do, they just whine and complain, so you’re on your own to figure out a challenge you’ve never faced before when you already exhausted your resources - Management isn’t aware of how Salesforce works with automatic closing of deals and blames us for being sloppy about it when we are actually staying on top of it (see management gets into nitty gritty comment above) - Boys club mentality

Explore other reviews about Lumen

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Culture very good people

Cons

Tech stack is a little shaky

avatar
Lumen Response
1mo
Thank you for your insight into working at Lumen. We value your input. We recognize how tack stacks can be shaky. We're committed to helping our leaders grow so that we can all succeed together. We're glad you enjoy our culture and people. Thank you again for your feedback. We're happy to have you on the team!
4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
1d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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