Better Opportunities in Telecom! - Account Manager Lumen Employee Review

1.0
Mar 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Organization represents as a Cloud and hosting competitor and have the formula to compete with direction and new leadership.

Cons

Replace the top heavy salaries of the ones who are leading this mess!!! However, the structure and organizational clear lines of business is muddy and non-existent. They should have been well past the acquisition pains of purchasing Savvis and they are not. The are preparing to expend current staff and are not communicating nor taking care of the current employees that took them to the level they've risen to over the years. Take care of the employees that built your organization. Stop low balling them on pay and not giving opportunities to current employees that have earned the position; this is very discerning. HR, Marketing and Branding (non-existent) Sourcing (inexperienced and non-effective) and Sales teams are stuck without a game plan and are continuing the same mistakes in order to hold on to their jobs! You sit back and continue with a non existent strategy while your competitors take the market. Treat your employees with respect and stop back biting!

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
2w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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Lumen Response
5d
Thank you for sharing your feedback with us. We value your input. We're disappointed to hear about your experience at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further. We're glad you value our medical benefits and AI integration. Thank you again for your feedback. We appreciate your hard work!
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