Failure is not an option: It’s inevitable - Director Lumen Employee Review

2.0
Apr 1, 2015
Recommend
CEO approval
Business Outlook

Pros

There is an intention to move the company out its 19th century businesses into the future with hosting and cloud. The company treats employees with reasonable fairness. Benefits are decent. Not great and not bad, but decent.

Cons

CenturyLink is a phone company and it always will be. Fiefdoms, process and authority trump results, innovation and success. In you like opaque bureaucracies, you will like CenturyLink. Management follows the 80/20 rule. 20% of management is proficient. 80% is hopelessly inept. Within that 80% are two groups. #1. Process Parrots: These are people born and bred in telco. They have no business sense, no technical acumen and no charisma. They do nothing but carry on the traditional of useless process. That keeps them employed, but prevents any sort of progress. #2. Big Hat, No Cattle Loudmouths. These people talk a lot about what “must be done” and what “should be done” but when it comes time to get something done, they cower in the shadows. Smart people won’t work here very long, if at all. Unless you are oriented towards political intrigue and paper-shuffling, you will find frustration at CenturyLink. IT systems are a horrific mess. Companies were acquired but integration of systems is a non-priority. Be prepared to deal with typhoons of changing applications, sign-ons and passwords. Stock grants and equity awards do not exist. Management believes the vast majority of employees have no stake in the company’s success and shouldn’t be rewarded if the company succeeds. Think about that attitude for a few minutes.

Explore other reviews about Lumen

5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Fully remote, good pay and benefits, flexible schedule, great work life balance

Cons

Changing industry landscape, affected by lay offs

avatar
Lumen Response
2mo
Thank you for sharing your thoughts. Because of feedback like yours, we get better every day. We're sorry to read that you have had negative experiences with the changing industry landscape due to layoffs. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad to hear that you valued our agile working model, compensation practices, benefits, and work-life balance. We are committed to ensuring that we can all succeed together. Thank you again for your feedback. We truly wish you the best of luck!
2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

avatar
Lumen Response
3w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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