Process? Tons! Brainpower? None! - Director Lumen Employee Review

1.0
Jul 9, 2015
Recommend
CEO approval
Business Outlook

Pros

You get paid. Benefits are OK, not poor and not great, but OK. There are nice employee discount programs. At an abstract level, management is trying to do the right thing.

Cons

Working for CenturyLink is a return to the dark ages. It’s a telephone company with stone-age processes, fiefdoms and politics. People fight for authority but run from responsibility. Clerks with grade-school educations stand in the way of progress. Reorganizations stop the company cold for months on end. IT systems are beyond dreadful. Services consistently rank at the bottom of independent customer surveys. If you are achievement-oriented you will be frustrated every single day. For people seeking a high technology company, look somewhere else. If you want to work for a well-managed company, go anywhere else. But if you just got fired by the DMV, you will fit right in and increase the company's average IQ.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
2w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

avatar
Lumen Response
5d
Thank you for sharing your feedback with us. We value your input. We're disappointed to hear about your experience at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further. We're glad you value our medical benefits and AI integration. Thank you again for your feedback. We appreciate your hard work!
See reviews by: Helpful|Rating|Date|All