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      Lumen

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      Lumen reviews

      Too many chiefs, not enough Indians - Anonymous employee Lumen Employee Review

      2.0
      Jan 3, 2023
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits were good but quite expensive, pay was decent but not great for those who’ve dedicated the majority of their life to the company who only sees the employees as a number. It didn’t used to be that way. It was once an amazing place— that’s long gone.

      Cons

      Systems were outdated, company moving backwards instead of forward. Everyone is confused. Contractors training new hires, implementing change after change and just throwing them at the wall to see what sticks. Lots of talk but little action. When action is implemented, it doesn’t last. Lots of turnover. It seems everyone just guesses—uncertainty everywhere.

      avatar
      Lumen Response
      3y
      Thank you for taking the time to leave us a review. Lumen emphasizes our benefit offerings and has worked hard to keep our benefits competitive and affordable. We continue to work hard on our digital transformation to simplify and streamline our processes, systems, and tools to improve the overall employee experience, meet our customers’ unique demands and move Lumen forward.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      3.0
      Jul 3, 2026
      Critical operations engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay Company provided vehicle Company provided devices Team collaboration You call the shots for vendor oversight If you don’t like it, you have a say Managing without employees Growing exponentially = future opportunities Hybrid work

      Cons

      Process of equipment repair/replace M-F on call Narrow vendor selection list Lazy techs & difficult techs

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