Lacks diversity - Software Developer Lumen Employee Review

1.0
May 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Easy to blend into the company and disappear.

Cons

The IT department at Lumen lacks diversity. When I worked at Lumen as a software developer, my lead, my manager, my director, and my VP were not Americans. Almost all of my peers were not American either. A few months after I left, the American CIO was replaced with a CIO who is not American. I would be happy if many nationalities were represented. But only one nationality is crowding out all other nationalities, including Americans. Bless their hearts, these folks put up with subhuman working conditions. Long hours. Early mornings. Late nights. No documentation. Lack of tools. Tremendous management hypocrisy - pretending to care about employees when they don't care..

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5.0
Mar 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Work/life balance, generous paid time off, flexibility to get to appointments as needed, a revamped short term incentive program. Lumen's leadership has really transformed the culture and put the company on a form foundation for growth.

Cons

They are still working on systems integration and combining the multiple companies that were merged into the current company. Leadership has made it a priority to invest the resources necessary to integrate the systems, workflow management. At this point the changes are starting to become evident.

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Lumen Response
3mo
Thank you for your transparency about your experience. We need feedback like yours to continue to make Lumen a great place to work. We recognize that system integration is challenging. We're committed to prioritizing smooth changes and are always looking to provide support and guidance throughout. We're glad you're enjoying work-life balance, PTO, incentive programs, leadership, culture, and growth opportunities. We believe in helping everyone to reach their full potential. Thank you for being part of the Lumen team. We're glad to have you on board with us!
1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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