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Lumen

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Lumen reviews

Mediocre - Repair Customer Service Lumen Employee Review

2.0
May 24, 2023
Repair customer service
Recommend
CEO approval
Business Outlook

Pros

Good compensation, received bonuses Good Benefits, with multiple options for each insurance type. Communications Workers of America Representation.

Cons

Transferred between four different supervisors in the one year period. So many changes to process and management it was impossible to know who to speak to. Training was great to start and awful once on the job. Switching positions or learning new skills was not supported well. Awful required swing shifts that have thankfully gone away as of when I left the company.

avatar
Lumen Response
3y
Thank you for leaving us a review. We are glad to see you have found value in our strong compensation and benefits programs. Lumen has a history of growth through acquisitions, which enable us to meet evolving customer demands. Unfortunately, at times that means restructuring and reorganizations are needed to drive our continued transformation. Those decisions are difficult and not something we take lightly. Thank you for leaving us a review.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Project coordinator
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
3w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
2.0
Jul 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Benefits are great, medical coverages are great and there are a few plans to choose from that makes sense for you. Prescription coverage has changed a bit over the years and declined a bit but still within reasonable expectations. The additional perks and benefit services are great, lots of savings and reimbursement options. - teams are great and collaboration is necessary, but easy when you work with great people

Cons

- stability is a large concern for most of the population, as with any transformation and AI focused company there is a gap in the value of people vs. the value of time and money. It never used to be this way.

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