Life is slowly improving - Program Manager Lumen Employee Review

3.0
Oct 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Since Kate Johnson has taken over the company I can see a lot of high level improvements. She has cleaned house of upper level managers that were against corporate change. She's brought on some of the best minds across many sectors, and aims to turn around the Lumen brand. I can see positive changes in the future, but it's got a long ways to go.

Cons

Long work hours, little life-work balance, low pay for well experienced and educated staff. Little recognition, antiquated computer systems that slow the efficiency of the forward progress. Old vehicle fleet that has the CenturyLink brand paired up with Quantum Fiber trailers. Brand identity struggles. Customers don't know who we are. No idea what my career ladder looks like. Right now it looks like a shallow pool, where I swim in circles.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
1d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
1d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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