you gotta be so deep in your customers pocket that you can feel lint - Retention Save Desk Lumen Employee Review

1.0
Mar 22, 2011
Recommend
CEO approval
Business Outlook

Pros

training was good. trainer was incredible. good coffee.

Cons

... it's no joke that the training phrase was we were to be 'feeling for cash and change in customer's pockets with pocket lint under our fingernails' when they are crippled by this economy. on-site supervision was lacking, poor at best. i was sold on a sales job with the promise of greener pastures and more money than i would know what to do with. it turns out, the upsell factor was accomplishable for some but not most. competitors charging a fraction for the same service leaves little resources for this position. your performance is based on your sales, as well as your compensation. you can leave there feeling like a 'winner' selling high speed internet to little old ladies who are so confused by products and promotions not to mention they don't even own a computer, or like a 'loser' because your conscience gets in the way. i chose to be a loser.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
1d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
1d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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