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      Lumen

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      Lumen reviews

      What a Mess - Anonymous employee Lumen Employee Review

      1.0
      Jan 4, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Salary from an acquisition company remained the same. Some very knowledgeable, caring and hard working people still there. Home-based office works well. Work life balance left most evenings, weekends and holidays free from work. Company portion of 401k contributions are automatically vested.

      Cons

      Poor plan in 2015 to merge/integrate Savvis and CenturyLink Sales & Support teams. Much time and money wasted on ineffective, highly-paid consultants. Merger left no training for non-CenturyLink employees; we were left to fend for ourselves. Too many people think they know a lot when they really don't. Very poor expense reimbursement for mileage, no reimbursement for home workers internet service or other related home-based expenses.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      2w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

      avatar
      Lumen Response
      4d
      Thank you for sharing your feedback with us. We value your input. We're disappointed to hear about your experience at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further. We're glad you value our medical benefits and AI integration. Thank you again for your feedback. We appreciate your hard work!
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