Bloated and poorly managed company turning around for the better! - Lead Systems Engineer Lumen Employee Review

4.0
Oct 18, 2024
Recommend
CEO approval
Business Outlook

Pros

They have earnestly turned a corner to do better by their employees with benefits, resources, fair bonuses and pay raises. Attempting to re-shape their management structure and pull in the business needed to improve processes.

Cons

A lot of the process will take a lot of time to advance and become better because they need to complete the cycle of revenue growth, hiring right to fill the right gaps etc. which takes time. Internal investments don't pay off overnight and trickle down to better efficiencies like getting off of spreadsheets for things that should be in a data lake with well thought out applications shared across the organization. Like left hand and right hand knowing what each other are doing and double spending in some places and in others there are processes so tied down with bureaucracy that is trying to combat that that I have seen 30 people hours spent on meetings and e-mails to figure out what to do with a less than 10k purchase that should be passed on to a customer. Maybe apply if you are a good business analyst.... Could help out.

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Lumen Response
1y
Thank you for your transparency about your experience. We value your input. We want to hear from people like you to learn how we can do better. This will help us more clearly take any necessary action. We're glad to have you on board with us!

Explore other reviews about Lumen

5.0
Nov 23, 2025
Recommend
CEO approval
Business Outlook

Pros

The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

Cons

Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

2
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Lumen Response
6mo
Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
3w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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