They did pay well, but the working environment was not pleasant or enjoyable. - Anonymous employee Lumen Employee Review

2.0
May 3, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There were some good people that I met along the way. Employee's are able to make a difference with the customer. In the last few years, many ineffective employees were let go (many were good old boys). Finally, the company started to offer proper high speed internet to many locations.

Cons

The lack of accountability lowered moral and productivity. This created an environment where good workers were punished and poor/sloppy workers were not. Database and workforce software upgrades were poorly designed and impliemented. It usually seemed like they were implemented too early and were done in haste in order to meet a deadline.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
1d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
1d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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