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      Lumen

      Engaged Employer

      Lumen reviews

      Level 3 managed - Lead Engineer Lumen Employee Review

      3.0
      May 7, 2025
      Lead engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work is good when available

      Cons

      Lumen is essentially a Level 3 company that took it over after CenturyLink acquired it. Upper Management most of the time does not even know the business of the department they are managing. It was a diverse company with divers leadership when it was CenturyLink owned and managed. Diversity is almost non existent now. You can not even get a job in another department if you are a current employee and do not pass the robot interview. This includes if you have proven experience for the company. This happened to a former colleague that worked for Lumen.

      avatar
      Lumen Response
      1y
      Thank you for sharing your thoughts. We're glad to learn that you took advantage of the work benefits. We wish you all the best as you continue with your career!

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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