Mostly legacy systems - Systems Engineer Lumen Employee Review

1.0
May 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Excellent Work-Life Balance: Flexible hours and respect for personal time. Decent Pay for Entry-Level Roles: Competitive starting salaries for fresh graduates. Generous Leave Policy: Ample vacation days and supportive time-off approvals.

Cons

1. Stalled Career Growth: Promotions are rare or nonexistent, even for consistent performers. Unclear Advancement Criteria: Ambiguous benchmarks make it hard to gauge progress. High performers often leave due to lack of upward mobility. 2. Toxic Politics Over Merit: Favoritism and office politics frequently overshadow actual performance, making decisions seem arbitrary. This erodes trust in leadership and undermines morale. Recognition at this company feels superficial. Praise is often given without tangible rewards, such as promotions or raises. High performers are left feeling undervalued and 'average,' despite consistently exceeding targets. 3. Empty Gestures, No Action: Leadership is quick with empty praise ('You're doing great!') but fails to provide meaningful support or follow through. This lack of action fosters cynicism, particularly among top performers."

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Lumen Response
1y
Thank you for sharing your story with us. Great to hear that you enjoyed the work benefits. We wish you all the best with the next step in your career.

Explore other reviews about Lumen

5.0
Mar 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Work/life balance, generous paid time off, flexibility to get to appointments as needed, a revamped short term incentive program. Lumen's leadership has really transformed the culture and put the company on a form foundation for growth.

Cons

They are still working on systems integration and combining the multiple companies that were merged into the current company. Leadership has made it a priority to invest the resources necessary to integrate the systems, workflow management. At this point the changes are starting to become evident.

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Lumen Response
3mo
Thank you for your transparency about your experience. We need feedback like yours to continue to make Lumen a great place to work. We recognize that system integration is challenging. We're committed to prioritizing smooth changes and are always looking to provide support and guidance throughout. We're glad you're enjoying work-life balance, PTO, incentive programs, leadership, culture, and growth opportunities. We believe in helping everyone to reach their full potential. Thank you for being part of the Lumen team. We're glad to have you on board with us!
1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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