Wouldn't shut up about all the "good" they do but treat employees poorly - Anonymous employee Lush Employee Review

1.0
Oct 8, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- 50% discount (and even then Lush still makes a profit) - Can take home broken items

Cons

- Coworkers who don't know what boundaries are - Manager who doesn't know how to do anything and retreats to office when help is needed - Micromanaging behaviors from management: watches you like a hawk and forces you to engage and reengage with customers that very obviously wants to be left alone - Pushes sales yet forces employee to borderline harass customers, causing them to walk out without buying anything. What's the logic? - Stands all day and can't sit. - Tasks above your pay grade being forced on you, disguised as a favor (cult much?)

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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