Best job I've had - Sales Associate Lush Employee Review

5.0
Nov 21, 2011
Recommend
CEO approval
Business Outlook

Pros

The dress code is just black, we can take samples home, the staff are friendly, the support that you get given is like a family, and staff discount is amazing! My other favourite part about working at Lush is that creativity is praised, and the opportunities for improvement are vast. It isn't hard selling. Lush take a more friendly approach, and to try and build a rapport with a customer, before advising them on products that might help them. The main focus is on helping the customer, rather than getting them to buy the most expensive thing in store. I also love that the rota's are only a week in advance- it means that my work hours can be planned a lot easier around my other commitments.

Cons

It is minimum wage, and that I am only a temporary worker. It can get quite frustrating/upsetting when customers are rude to you, when you were trying to be polite, and see if they needed any help.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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