Oxford Street Management were obnoxious - Sales Assistant Lush Employee Review

2.0
Jan 3, 2017
Recommend
CEO approval
Business Outlook

Pros

It's a fun place to work as long as you're non stop packed with energy, and suck up to supervisors and management. Most of the other sales assistants are lovely, and 50% discount is amazing

Cons

You get shouted at if you don't seem to be constantly approaching customers in the same way supervisors do, management and supervisors were very secretive and frequently made fun of people behind their backs. Made me very uncomfortable to be there, and made it even harder to constantly have to put on the "crazy positive" personality that they think sells well.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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